Lisa Kwok

Summary

I am a product manager with experience in launching and scaling products, solving problems of millions of B2B and B2C users in Singapore and South East Asia.

Education

• Bachelor of Engineering, Engineering Product Development - Singapore University of Technology and Design (2012 - 2015)

Work Experience

• Senior Product Manager - Open Government Products (Govtech)

  Apr 2022 - Oct 2023

  • Launched a web app to facilitate the reporting of covid tests to the government in 3 weeks to 30,000 drivers. This led to the growth of the use of government identity protocol (id.gov.sg) by 10x.
  • Established the vision of mass messaging tool (postman.gov.sg), launched API and onboarded first major customer, ICA in 6 months to send over 70 million messages.

• Product Manager - Open Government Products (Govtech)

  Nov 2018 - Apr 2022

  • Led the development of Content Management System for government site generator isomer.gov.sg, which led to the reduction of support tickets by half and site launch time by 10x, and grew userbase by 4x.
  • Expanded government link shortener (go.gov.sg) by building new features and establishing strategic go-to-market plans to other government linked institutions such as hospitals and education institutions.

• Product Marketing Manager - Tech in Asia

  Nov 2016 - July 2018

  • Owned the marketing strategy of the recruitment team and led experiments in growing userbase through online and offline channels such as social media, content and events.
  • Led the user research, worked with Product/Engineering teams to translate findings to features on Tech in Asia Jobs portal in Singapore and Indonesian market.

• Business Development Executive - StarHub

  Jan 2016 - Nov 2016

  • Plan and oversee the execution of marketing strategy such as production of promotional video, landing page copy and marketing collaterals.
  • Managed existing clients, worked with internal product teams on product delivery.

Skills

• Product Management: ⭐️⭐️⭐️⭐️⭐️
• Strategy & Visioning: ⭐️⭐️⭐️⭐️⭐️
• Prioritisation: ⭐️⭐️⭐️⭐️⭐️
• UI/UX: ⭐️⭐️⭐️⭐️

Other

• Contact me
• My Hobbies